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Updated 2025-05-02
Activated 2025-05-02
Activated 2025-05-02
サービスデスクアナリスト /Service Desk Analyst 【外資系ITサービス企業】正社員 東京勤務 4-5.5M
NEW
| This posting is managed by: | Emerge Global K.K. / Emerge Global株式会社 |
|---|---|
| Company Name | [Foreign IT service company] |
| Job Type |
 Customer Service - Customer Support IT (Other) - IT Help Desk |
| Industry | IT Consulting |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
外資系・製造企業において、社内SE システム企画担当 / Internal SE system planning staffがオープンです。 日系企業が母体の企業ですが、海外工場や米国本社を持ち、英語使用が求められる環境です。 開発経験をお持ちのジュニアレベルの候補者で、英語力を生かして社内SEとして挑戦されたい方にマッチするポジションです。 職務概要： - 実務系部門（工場や管理部門等）の要望を聞き取って社内システムの機能改善を行う、可能であれば実務部門への業務改善を促す - 基幹システムであるSAPに対するユーザーサポートや本社IT部門（米国）へのリクエストや折衝を行う - 将来的には業務改善を見据えたシステム導入等の企画立案、プロジェクト進行を担当 組織構成：情報システム部 システム企画課（課長1名、スタッフ1名） 情報システム部は、インフラ周りを担当する運用サポート課（4名）と新規システムの導入等を行うシステム企画課（1名）に分かれています。 今回はシステム企画課での募集となります。 |
| Company Info |
Behind any great company is a team of great people who work together to create success. Helping companies put together and develop winning teams is what Emerge Global K.K. (Emerge) does. As an Asian company we place particular emphasis on integrity and developing lasting relationships, with our clients, with our candidates and with our staff. Our team brings a unique mix of client and industry experience. These include: financial services, IT, staffing services, pharmaceutical, manufacturing, telecommunications, accounting, healthcare and hospitality. No smoking in the office |
| Job Requirements |
Required Skills: - Native Japanese or N2 communication skill (90% of the work is conducted in Japanese language) - Must have prior experience of minimum 2 year in Service Desk environment - Knowledge and experience on Windows 10 OS - Should have good expertise on EUC tools, remote support tools, MS Office and Outlook. - Preferable to have a good understanding of VPN and mobile device support. - ITIL process of Incident, Change, Problem, Service Request and related activities such as spare and buffer stock management - Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.), - Knowledge and experience on Service requests, incident, problem management and change process - Optional: knowledge in AD and smart hands and feet support. - Optional: knowledge and experience of supporting tablets - Optional: Ability to lift / move computer equipment weighing up to 20kg |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 4000K - JPY 5500K |
| Holidays | 2 days off per week (Saturday, Sunday and public holidays) |
| Job Contract Period |
Full-time employment (those who change jobs frequently may start as contract employees on a one-year contract) |
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